How We Rate Casinos
At What About Health, we evaluate online casinos with a comprehensive methodology to help Australian players make informed decisions about where to play. Our ratings are based on rigorous testing and analysis across eight key criteria, listed below in order of importance.
1. Licensing & Regulation
The foundation of a trustworthy casino is proper licensing and regulatory oversight. We prioritise casinos holding licences from recognised authorities including the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Curaçao eGaming, or valid Australian state-based licences. We verify that operators maintain compliance with their jurisdictional requirements and have transparent regulatory documentation available to players.
2. Game Selection & Software Providers
We assess the breadth and quality of the gaming library, including slots, live casino games, and table games. We examine partnerships with reputable software providers such as Microgaming, NetEnt, Playtech, and others. Game variety, exclusivity, and regular updates are important indicators of a well-maintained casino platform.
3. Bonus Terms & Wagering Requirements
We carefully review all bonus offers, welcome packages, and promotional terms. Our analysis includes examination of wagering requirements, rollover conditions, maximum cashout limits, and game restrictions. We flag casinos with unreasonable or opaque bonus conditions and highlight operators offering fair and transparent bonus structures.
4. Payment Methods & Withdrawal Speed
We evaluate the range of payment options available, including cryptocurrency, e-wallets (PayPal, Skrill, Neteller), bank transfers, and local Australian payment methods. We test withdrawal processing times and assess whether casinos process requests efficiently and without unnecessary delays.
5. Customer Support
Quality customer service is essential for player confidence. We rate casinos on 24/7 live chat availability, email responsiveness, phone support options, and the knowledge of support staff. We test support channels and measure response times to common player inquiries.
6. Mobile Experience
Most modern players access casinos via mobile devices. We evaluate responsive website design, the availability of dedicated iOS and Android apps, and overall functionality on smartphones and tablets. Game performance, navigation, and mobile-specific features are assessed.
7. Responsible Gaming Tools
We examine the availability and accessibility of responsible gaming features including deposit limits, loss limits, session time limits, self-exclusion options, and cooling-off periods. Casinos that prioritise player protection and provide clear information about gambling responsibly receive higher ratings in this category.
8. Our Rating Scale
We use a 1-10 rating scale to provide a clear, standardised score for each casino:
- 9-10: Excellent – Exceptional casino with strong licensing, fair games, transparent terms, and excellent player support.
- 7-8: Very Good – Solid operator meeting most key criteria with minor areas for improvement.
- 5-6: Average – Acceptable casino but with notable limitations in one or more key areas.
- 3-4: Below Average – Significant concerns regarding licensing, terms, or player protection.
- 1-2: Poor – Major red flags; not recommended for Australian players.
All ratings are conducted independently and reflect our professional assessment at the time of review. We regularly update our evaluations as casinos change their offerings, terms, or operational standards.